Exchange

At Blue Petals (“a subsidiary of Diamond Brothers”), we offer an exchange for our products procured directly from our official website: thebluepetals.com.

The Exchange Policy is subject to a piece review by our team to ensure the Product is free from any alterations or damages. The decision by the Blue Petals Team shall be final and binding for any sort of Life-Time Exchange Scheme.

Exchange is not applicable for any Customised Jewellery (including personalised/ engraved products).

Our exchange program is designed to offer our valued customers peace of mind and confidence in their investment. We stand behind the enduring beauty and quality of our jewellery, ensuring that each piece you acquire from us retains its value and allure over time. Indulge in the luxury of Blue Petals jewellery, knowing that your treasured pieces are backed by a policy as exceptional as the jewellery itself.

Exchange Value

We proudly offer a lifetime buyback program that underscores our unwavering commitment to customer satisfaction and the enduring allure of our creations. Lifetime Exchange: Jewellery can be exchanged anytime at 50% of the original billing amount.

Enjoy “guilt-free shopping” the timeless elegance of our creations, knowing that our buyback policy has you covered.

Inspection

All items submitted for exchange will undergo a meticulous inspection by our expert quality assurance team. This thorough evaluation guarantees the authenticity and impeccable condition of each piece, reflecting our dedication to maintaining the highest standards of craftsmanship and integrity.

 Non-Eligible Items for Buyback 

  • Customised or personalised jewellery pieces.
  • Jewellery that has been altered or repaired by anyone other than Blue Petals.
  • Items purchased on clearance or during promotional sales unless otherwise specified. Please note that the Exchange policy may vary for specific products or during promotional periods.

Condition

  1. To qualify for our esteemed lifetime exchange program, we shall require the following:
      a) The jewellery must be in its pristine, original condition, devoid of any damage or alterations.
       b) Original product
       c) Original/Copy of Invoice
       d) Product Certificate (If any)
       e) Valid Government. ID Proof of the person making the Exchange Request
  2. In case of any discounts given during the original purchase, an equivalent amount shall be deducted
  3. Exchange Value will be strictly determined by invoice value.
  4. The refund amount shall exclude all applied taxes at the time of purchase.
  5. The exchange scheme and re-imbursement of payment shall be subject to the quality check carried out of the Goods by the Company.
  6. The Good(s) should be accompanied with the original certificate, the original invoice provided by the Blue Petals.
  7. The products need to be self-shipped to Blue Petals in Delhi & The return shipping cost shall be borne by customer or If in any case, Blue Petals arranges such pickup that additional Logistic fee at Actual shall be deducted while determining the Exchange Value.

In case of Shipment of product to us under the Life-Time Exchange Scheme, the Product should be packed and sealed in a secured manner to avoid any damage in Transit either bubble wrapped or in a small box or a padded envelope.

In case of Re-Shipping the Products under Life-Time Exchange Scheme the products need to be shipped with our Shipping Partners only.

To request for return of the product under the Life-Time Exchange Policy you should do the following:

  1. Email our Customer Care requesting for Life-Time Exchange on bluepetalsjewel@gmail.com 
  2. Call or WhatsApp our Customer Care at +91 9910392479  to confirm once the package is ready with all the above requisites in order to arrange for re-shipment of the same.

Discretion of Rights:

The company reserves the right to exercise discretion in permitting all exchanges and the right to modify these terms and conditions without prior notice, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

For any further assistance or clarification regarding our exchange policy, please reach out to our customer service team at Blue Petals.